Sedgwick’s brand protection experts work with nine of the world's top 10 automakers supporting 产品召回s, 市场内补救和售后保留计划.
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澳十大正规平门台网站
品牌保护行业
汽车
汽车 产品召回s and in-market 修复s can have a substantial impact on all elements of the supply chain, 来自零部件制造商, 通过经销商网络, 致消费者.
产品召回的影响范围从声誉损失到重大损失, 潜在的公司财务损失.
汽车行业的安全意识非常强, meaning a large proportion of 产品召回s and 修复s in the sector are precautionary. 这一趋势导致召回的数量和规模不断增加. These are driven by factors such as automotive engineering becoming more complex with a faster speed-to-market, 将研发外包给一、二线供应商, 减少产品测试时间，增加成本压力.
随着越来越多的公司转向模块化设计, 共同的产品平台和供应链合作伙伴, it becomes more likely that a defect on a single module or component will affect multiple vehicle platforms. The technological shift in the automotive industry towards electric and autonomous mobility will create further in-market challenges.
产品召回
汽车产品召回管理
Sedgwick’s brand protection experts work with the world's top automakers supporting all aspects of their reacquisition, 产品召回, 市场退出, 数据清理和分析, 资金管理和支出, 以及核查和检查项目. 当内部资源可以自由地专注于核心业务时，制造商就会受益. 澳门唯一正规官方网站的品牌保护团队会处理剩下的事情.
在车辆召回的情况下, quick and decisive action helps manufacturers maintain compliance with relevant regulatory agencies, 同时也保护了品牌形象, 维护客户关系，控制成本. 没有适当的计划, 专业知识和人员到位, 产品召回事件会对品牌造成无法弥补的损害.
拥有数十年成熟的产品召回经验和全球能力, Sedgwick’s brand protection experts help manufacturers skillfully navigate automotive regulatory complexities, 减轻内部资源负担. Our specialized knowl边缘 in the automotive industry helps clients manage critical 产品召回 communications — ensuring a smooth and seamless process for our customers throughout the recall lifecycle.
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了解更多澳十大正规平门台网站的产品召回管理解决方案.
了解更多汽车修复计划
有缺陷的, 损坏的, out of specification and violative products can cause significant financial and reputational damage. With a 25-year history of managing some of the most sensitive automotive 修复 challenges in the world, 澳门唯一正规官方网站提供必要的资源和经验来计划和管理一个事件, 无论大小或位置. 我们的端到端汽车修复解决方案包括:
数据管理和增强
当涉及到所有者数据时，不一定越多越好. 准确的车辆和车主信息对于有效的补救至关重要. Our proprietary data management practices offer automakers a best-in-class data set that can boost repair rates to protect the public and their brand while exceeding regulatory requirements.
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了解更多手机维修
适用于离最近的经销商地点较远的车主, 把他们的车送去修理很不方便，而且很容易被推迟. Making repairs more convenient helps raise repair rates while supporting dealers manage capacity challenges. 我们的技术人员在大城市地区进行维修, 拍卖场和任何有大量vin需要维修的地方.
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汽车检索服务
Sedgwick provides the industry’s most comprehensive automotive retrieval and disposal services, with an international network of field representatives that can respond quickly and efficiently to locations on a global scale.
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逆向物流
我们提供全球, 端到端删除服务, 处理, storage and return or destruction of vehicles and their parts – whether retrieving a single component for investigation or remanufacturing, 回收整辆车, 或翻新退回的车辆以备将来使用. 这包括全面的逆向物流和商业基础设施支持, 保修或使用结束退货.
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危险废物回收
我们保证损坏, defective and obsolete vehicle parts are disposed of in compliance with local and national laws and offer numerous environmentally conscious recycling and repurposing options. 这包括与安全气囊有关的危险废物处理, 电池, 化学物质, 安全带张力器, 模块及更多.
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车辆回收服务
不管是什么原因, 每一次回购都涉及复杂的金融交易, 物流和法规遵从性. 我们的专家与业主合作，在问题升级之前解决他们的问题, 节省大量成本.
We are able to manage vehicle reacquisitions from start to finish using our expertise in the wide range of local laws that govern auto buybacks. 我们的行业领先的, 高度自动化的系统使加工过程尽可能的顺利和高效, 帮助降低法律风险.
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保修和结算活动管理
Warranty and settlement programs are often viewed as cost centers incurring increased expenses during a 产品召回. 但是管理得很有效, 这些项目是吸引客户的最佳工具, 确保消费者满意, 提高忠诚度，在危机中保护品牌.
Sedgwick assists automakers in all aspects of warranty and settlement reimbursement including claim submission, 文档验证, 客户关怀, 基金支付, 案例解析, and audit reporting – all while ensuring compliance with applicable settlement requirements.
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个案管理系统
数据管理和记录保存对于有效的客户参与至关重要, 每次召回期间的合规性和风险降低. 但是，当涉及到保修和和解索赔时，这个过程变得更加复杂. Sedgwick’s electronic claim and case management services are designed to integrate seamlessly with our customers' systems and processes. 通过定制的web门户, vehicle owners and settlement coordinators can communicate electronically about claim status, 文档, 基金支付, 案件日记和车主信息, 精简申索程序.
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客户和供应链保持
吸引并留住客户和供应链合作伙伴
顾客体验是衡量当前和未来品牌忠诚度的主要指标. A consistently high standard of service delivered across all platforms is essential to a good customer impression and strong brand. 一个智能的沟通过程提供有见地和可操作的反馈, 快速识别问题, 并给予公司实施补救措施的机会.
呼叫中心支持客户和合作伙伴的保留
澳门唯一正规官方网站的品牌保护解决方案提供多样化, 集成的汽车通信服务套件，为客户提供即时, concise and helpful information through all relevant channels — including multilingual call centers, 点击呼叫和网络聊天. 每个呼叫中心的程序都是在客户参与和保留的情况下创建的. 通过确保单一的接触点, Sedgwick’s brand protection experts build rapport and trust with customers while significantly reducing potential miscommunication and opportunities for error.
进一步提高盈利能力, successful automotive OEMs invest in strategic data-driven marketing programs that utilize robust insights, 详细的市场细分, 以及统计模型来推动业务增长. Sedgwick’s brand protection suite of data-driven automotive marketing services includes lead generation, 预测市场, 客户忠诚度计划和客户满意度监控.
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澳十大正规平门台网站
无论你是否正在计划——或者目前正面临——产品召回, 市场撤回或其他市场内产品事件, 我们的专家随时为您提供支持.
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国际调查: +44 (0)333 300 0901